Refund policy
Every By Mila order is packed with love and reviewed before it ships. Because our products are printed in small batches and include handmade elements, please read our policy carefully before purchasing.
Returns We accept return requests within 14 days of delivery for items that arrive damaged or defective. Items must be unused and in their original packaging and the buyer must pay for return shipping.
We do not accept returns for:
- Items that have been used or opened
- Digital downloads
- Items purchased as part of a bundle (unless the entire bundle is returned)
- Sale items
- Items that have been personally signed or customized
Damaged or Defective Items If your item arrives damaged or defective please email us at hello@shopbymila.com within 14 days of delivery with your order number and a photo of the damage. We will send a replacement at no charge.
Wrong Item Received If you received an incorrect item please contact us at hello@shopbymila.com within 7 days of delivery and we will make it right. Please note: The write-on card included in the card set is designed to be used with dry-erase or wet-erase markers. This is not a defect.
Refunds Once your return is received and inspected we will notify you by email. If approved your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Exchanges We do not offer direct exchanges at this time. If you would like a different item please return your original order (if eligible) and place a new order.
Cancellations Orders can be cancelled within 24 hours of placement. After 24 hours the order may already be in processing and we cannot guarantee cancellation. Please email hello@shopbymila.com immediately if you need to cancel.
Contact For any questions about your order please reach out to us at hello@shopbymila.com. We typically respond within 1–2 business days.